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Point of Sale (POS) Software/Hardware Technician

Montreal - QC


Point of Sale (POS) Software/Hardware Technician

Montreal, East-coast Project Team, QC

AM/PM Service® is a leader of Point of Sale Technology and Services operating for over 35 years. Proudly supporting local businesses in all communities, AM/PM is one of North America’s largest POS Dealer employing over 225 customer service driven team members coast to coast. Partnered with some of the industries most trusted & recognizable brands, AM/PM is seeking amazing individuals to join our team today! To learn more about AM/PM visit: http://www.ampmservice.com/

What We Offer

  • A supportive and professional work environment
  • Competitive salary and benefits package
  • Opportunities to grow
  • Travel opportunities around North America
  • Training
  • And more……

We are looking for a Full-time Point of Sale (POS) Technician to join our Montreal Team, starting immediately.

Position Summary

The Point of Sale Technician is responsible for supporting & troubleshooting POS hardware and software issues. Duties will include being on helpdesk, performing installations, training, system set-up and on-site installation for Windows-based POS systems. The ideal candidate will have the capacity to learn software and hardware knowledge, work with customers on site during installation and provide training over the phone to resolve POS software related issues.

Please note that the successful candidate must be willing to travel occasionally in Eastern Canada/USA as the position involves on-site visits for POS application installations and training. This position also requires on-call dial-in support during and outside of regular business hours (approximately 1 week per month rotation).

Qualification

  • Intermediate to advanced knowledge of Windows desktop and server technology
  • Ability to learn new POS software solutions, Server/Client on premise and Cloud
  • A strong desire and ability to continue learning and to stay ahead of the fast changing technology
  • Aptitude to lead different projects and see them through to the end
  • Technical hardware skills on POS systems, Servers, Desktop, Network devices
  • Respond to add/move/change requests
  • Experience using POS systems in a retail environment is a definite asset
  • Troubleshooting skills with outstanding problem solving skills
  • Positive friendly manner and customer service approach that will enable you to deal with challenging situations with empathy and sincerity
  • Good written and verbal communication skill
  • Aptitude to listen and effectively understand a situation with the ability to respond with clarity and professionalism
  • Self-motivated and as well, works well in a team environment
  • Abilities in prioritizing tasks in a fast-paced environment
  • Likes to build on skill sets, and enjoy learning new things

Requirements

  • Must be fully fluent bilingual English/French (Spanish is an asset)
  • Must have own vehicle in working condition
  • Valid Driver’s license as travel is required for site visits and installations

The successful candidate will be required to complete a background check prior to commencing work.

***LMIA (LMO) or SINP sponsorship is not available for this position.***

If you are interested in joining our team, please e-mail your resume and cover letter to resumes@ampmservice.com, noting “POS Software/Hardware Technician, Montreal, East-coast Project Team” in the subject line.

We would like to thank all applicants who applied, however, only those short-listed will be contacted for next steps. No phone calls please.